Cancellation and Refund Policy

Order Cancellation:

– Customers can cancel their orders within 24 hours of placing them.
– To cancel an order, they must contact our customer support team via email or phone.
– Orders canceled within the specified time frame will receive a full refund.

Refund Process:

– Refunds will be processed within 7 business days from the date of cancellation.
– The refund amount will be credited back to the original payment method used during the purchase.

Refund Eligibility:

– Refunds are applicable only for canceled orders within the stipulated time.
– No refunds will be provided for orders that have already been shipped.

Damaged or Defective Products:

– If customers receive damaged or defective products, they must notify us within 48 hours of delivery.
– We will arrange for a replacement or issue a refund, depending on the customer’s preference.
Non-Delivery or Delayed Shipment:

– In case of non-delivery or significant delays, customers can request a refund.
– Our team will investigate the issue and process the refund accordingly.

Exceptions:

– Perishable items (fruits, vegetables, and nuts) are exempt from refunds once they have been dispatched.
– Any discrepancies in quality or quantity must be reported within 48 hours of delivery.

Contact Information:

– For cancellations and refund inquiries, customers can reach out to our customer support team :
Call: +91-9829241465
Email: vijayagrospices@gmail.com